Do you know how much you can save by outsourcing less strategic or repetitive activities?

With outsourcing, you can reach 99% customer satisfaction and save up to 35% on costs.

Put us to the test with the ‘Try & Buy’ formula. After 3 months, you decide whether to purchase our service.

Talk to one of our consultants right away

They believed in us

The advantages of We Are Fiber

Multilingual staff 24/7

We specialize in the selection of qualified personnel with language skills from B2 to C1 across over 9 languages.

Saving

By optimizing the productive time of resources, we are able to generate an average saving of up to 35% on the costs of your company.

Scalability and flexibility

You will always have the possibility to reshape time and resource requirements, in order to respond quickly to market changes, according to your unique needs.

Try our services before buying them. Evaluate the team's work with a 3-month trial of the campaign, then decide whether to continue.

Try&Buy

We are in country # 1 for nearshore needs, being Albania. Proximity allows you to get to know the team and personally take care of the training and monitoring of resources.

Nearshore

We make your customer service efficient by supporting your customers across all the channels that your brand oversees.

We transform and make your documents accessible.

We support the management of routine activities, guaranteeing savings related to standardization.

We optimize and speed up your processes.

CUSTOMER CARE

DATA ENTRY

PAYROLL and ACCOUNTING

AUTOMATION

To guarantee you an ever dynamic service, which caters to your needs and those of the market, we build our relationship one step at a time.

Based on your needs and an as-is analysis, we design a personalized service to ensure the correct management and tracking of calls and any other types of contacts for your company.

Activity preparation

We define a to-be operating model aimed at identifying strategic priorities, taking into account your business activities, with a focus on customer service.

Definition of strategic priorities

We monitor your business through a dashboard integrated with your systems and centralized with data relating to the outsourced service and incoming calls. This allows for continuous analysis and fine tuning according to quantitative and qualitative KPIs.

Quality check

We ensure regular reviews with weekly reports on performance and campaign trends. This allows for constant monitoring and improvement of KPIs and the identification of new activities and objectives.

Report sharing

SERVICES INCLUDED

Reporting

Choose whether to receive reports in real time, daily, weekly or monthly, so as to monitor team productivity and activity performance.

Knowledge base

Facilitates self-service for customers, so they can quickly pinpoint the resolution of their problems.

A team dedicated to quality control of the performance of resources and the accuracy of the information provided to your customers.

Quality Control

Gain a complete picture of the customer experience with continuous monitoring and improve the satisfaction of your customers.

Customer satisfaction

What we have done for Vodafone

Company

RESULTS

980.000

CALLS MANAGE / MONTH

Vodafone is a multinational mobile and landline telephone company. It boasts around 470 million mobile phone customers and 14.3 million fixed phone customers. Its services are available in 25 countries.

Challenge

Strengthen the brand promotion activity and create a team dedicated to calls for technical assistance. Speed up the insertion and updating of customer data in the database.

Management of inbound calls for technical assistance and outbound brand promotion campaign. We take care of document and invoice management, entering customer data on a cloud platform to update the company database.

Solution

8%

CONVERSION RATE

RESOURCES USED

18

We Are Fiber

Registered office

Rruga Qemal Stafa

31, 1001 Tirana

info@wearefiber.com

www.wearefiber.com

Offices: Tirana | Napoli | Londra